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It Could Be Worse (Series): The Wonderful World of Waiting Tables

23 Apr

If you’ve read my book you know that I once waited tables. While free food and employee camaraderie was the only thing I enjoyed about it, being stiffed by poor tippers far too often was a reason I loathe to return to such an occupation, even now as I grovel for another cubicle stance.

The average tip/gratuity now is a standard 15% of the total amount of food one is served with waiters earning around $2.15 per hour sans tips. Since tipping is primarily suggested, of course there are huge swings in the amount that is often given. Online one can find horror stories of poor tippers, rude customers, etc. Sure, there have been the unlikely fairytale stories of huge tips (even waiters being left in longtime customers’ Last Will & Testaments) that pop up out of the rubbage but most of the wowza tipping stories that make headlines are just plain dogged.

Like this one:

Mostly pennies left by a patron.

This kind of stuff happened to me all the time while in Baltimore waiting tables. You should’ve seen how wide my nostrils could flare.

Or this one:

Looks like a $10 tip, eh? Also looks as if they thoroughly enjoyed their meal. Is that a  mere trace of pasta I see left on the plate?

Well, that “$10” turned out to be THIS:

It’s what waiters/waitresses call “Fake Jesus Money” or “religious tips.” These are typically left on tables particularly on Sundays across America.

Seriously, what would Jesus do? 

I mean, technically it’s a tip, sure, but who in the dickens goes to work to receive written tips?!

Oy. Customers can be quite testy. It’s why I tend to avoid retail/restaurant work altogether.

Some other “tips” waiters have received after working a table and providing excellent customer service:

Pennies in water

A Wendy’s fast food restaurant gift card (with enough on it for a Frostie drink)

A Wal-Mart store gift card

Drawings on napkins

NOTHING AT ALL.

Here’s one that will make a waitress contemplate a career change for sure:

In case you can’t read it, it states:

“P.S.:  You could stand to loose [sic] a few pounds.”

THE AUDACITY!

A side note:

Results of a poll shows it pays to be blonde if you’re a waitress in France. According to the findings, tips are 25% bigger for blondes, compared to those left for brunettes. The finding comes from The University of Southern Brittany. But that only holds true for men who tip – women diners showed no preference for blonde waitresses.

Now don’t get me wrong, I truly realize the table waiting profession can be and is quite lucrative and satisfying and all that. I get it. Oh, I get it. But it’s the uncertainty of each day or night’s tally, particularly in an average restaurant, that makes me return to CubicleVille instead.

Customers can be the worst. At least in CubicleVille I only have the usual suspects to deal with; once I master them and their idiosyncrasies I’m coasting. Sort of. With public service jobs any ole random goofball can enter your job stance and wreak havoc on not only your head but your fluctuating finances.

For surely the customer ain’t always right…in the head.

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Fast Food Workers Most Likely To Say Their Job Makes The World A Worse Place

21 Mar

Once upon a time I worked in the fast food industry; haven’t we all? And no matter how bad it gets in Cubicle-Ville, regardless of the sheer groveling I’m experiencing to return to a desk job with benefits, I never want to return to the fast food industry for too many reasons to mention.  On that note, something interesting regarding the fast food industry I read a month ago from The Huffington Post:

They may feed millions of hungry consumers on a daily basis, but fast food workers say their job is hurting the world.

More than 40 percent of fast food workers say their jobs make the world a worse place, according to data analyzed by Payscale for The New York Times. Some of the other jobs where workers were likely to say their jobs are making the world a worse place? Bartenders, attorneys, fashion designers and investment bankers — though the share of workers in those industries expressing the same sentiment is only in the single digits.

Fast food employees may be concerned about the negative health impacts of their work, thanks to a wide variety of critics of the fast food industry that include nutrition experts and animal rights activists. The National Bureau of Economic Research found that being in close proximity to a fast food restaurant “significantly” increases the risk of obesity.

But some of the critics may be getting to the industry. McDonald’s officials said earlier this month that they’re going to require the eatery’s pork suppliers in the U.S. to phase out crates that tightly confine pregnant pigs, a move that the Humane Society claimed would have a “seismic impact” on the fast food sector, according to the Associated Press.

Still, the fast food industry may be doing its part to keep workers’ wages low. Bosses in the fast food industry are largely opposed to raising the minimum wage, according to Slate. That’s because they have to pay a large number of workers that wage, unlike full-service eateries that can pay their waitstaff less because they receive tips.

The industry is poised to shed jobs in the next 10 years. The Bureau of Labor Statistics expects there to be 19,000 fewer fast food cooks by 2020.

“Strong” Customer Service Skills

10 Dec

I need to rant and you’re here so I’ll rant to you.

I’m in the job hunt of my life. I mean, gosh, when I was 12 I think I could get a job easier than today. NOW I’m equipped with a much hooted about college degree (I’ve had it probably 6.8 million years already), years and years of “experience” and even a two-page resume. But still, no takers.

I’m starting to think my resume has halitosis.

Whenever I interview I go in all gussied up (read: hair is tamed, nylons with zero runs, Cheshire the Cat smile even to the point of cheek muscle cramping, firm handshake, blazing eye contact that makes my eyes water…Yeah, yeah, all that). I always think when the interview went well that I’ve just landed the job, that it’s a matter of hours or mere days when I’ll receive the wondrous call that I can now pay my bills on time and fix my car and eat something other than bread with cheese and the occasional kidney bean.  But the call never comes. Days pass. Weeks. I check my phone to make sure the battery is charged. Silence from the powers that be.

Then I start taking it personally. I mean, is my forehead too large? I was teased relentlessly about it throughout high school and even college. Are my teeth not white enough? Dang those stupid Dr. Peppers. What gives? The WORLD told me to go to college. I did. They told me to wear these clothes to interviews. I did. They told me to present myself well. I did.

Recession? Whatchoo talkin’ ’bout Willis? I know there’s a recession but even during a recession at some point I should land a job–I mean, they called me in in the first place, right?

Then I start imagining who actually landed the gig and why they landed it over me. I mean, were her clothes sharper than mine? Did she type six more words per minute than I do? Was he charming in the interview–I need to learn charm stuff. I’m so not charming. Was it the new mountain of a zit that decided to rise up on my cheek the very day before the interview? If I had popped it it would’ve been uglier so I decided to just leave it as is.

Is it karma? I mean, my book and this blog mocks The Establishment to the hills (and will continue to do so) so could it be some sort of universe-is-mocking me vortex thing?

I’m considering just taking a waitress gig. But they want “experience.” Please tell me, what is “experience” when it comes to approaching a table of people, asking them what they would like to order from a menu they’ve already eyeballed and then taking their order and bringing their order to their table with a smile? Really, do I need experience to do that? I’ve carried food to many tables before. I’ve talked to strangers before.

And the job postings for waitress just makes me crazy…

Must have strong customer service skills! What determines “strong”? This very line bothers me to my innermost fibrous innards. As long as I’m performing the job at hand–ahem–isn’t that strong enough?

Here’s an actual server/waitress partial job description:

Position Summary:
The Server ensures all guests are provided with prompt and friendly service according to [the restaurant’s] standards. The Server describes menu items, assists guests in making food and beverage selections, takes and rings in orders, delivers food and beverages, processes payments, and assists fellow team members to ensure overall guest satisfaction.

Sure, I can do all of this. No problem. So why do I need on-paper “experience”?

I’m so annoyed I think I may go eat a box of cookies. But I can’t afford it.

In fact, I can’t even talk/type about this any more. It’s become a full-time job groveling for a real job.